Healthcare
Healthcare Industry Use Cases
Healthcare environments such as hospitals, clinics, and long-term care facilities operate in high-pressure settings where compliance, safety, and communication are critical. Yet, many of these operations are still managed using a patchwork of paper checklists, WhatsApp groups, emails, and phone calls. This leads to poor traceability, delays, and inefficiencies.
Storecall transforms how healthcare facilities handle day-to-day operations, enabling real-time collaboration, audit visibility, and structured workflows that are easy to deploy and use.
🔢 Audit Templates
Audit templates are best used for structured checklists and reviews that are conducted daily, weekly, or monthly.
1. Daily Hospital Ward Inspection
Used by: Ward nurses or floor supervisors Problem: Traditionally done on paper or verbally reported to seniors. No audit trail or standardization.
Checklist Includes:
Bed and surrounding cleanliness
Availability of PPE (gloves, masks, gowns)
Patient wristband verification
Waste bin checks
Functioning of medical equipment
Why Storecall:
Assign actions on the spot for missed items
Capture photos of issues
Track completion by ward and date
Generate real-time reports for management
2. Clinic Room Readiness Checklist
Used by: Frontline staff before opening clinic each day Problem: Staff often rely on memory or informal notes to prepare rooms.
Checklist Includes:
Sanitation supplies stocked
Surfaces wiped down
Gloves and hand sanitizer refilled
Blood pressure and weighing stations calibrated
Why Storecall:
Reinforces standards
Accountability via timestamped submissions
Alerts management if areas are left unchecked
3. PPE Inventory Check
Used by: Inventory/operations staff Problem: Stock levels are tracked on spreadsheets or communicated over WhatsApp.
Checklist Includes:
N95 mask quantity
Glove sizes and stock
Gown and face shield counts
Why Storecall:
Provides live data on stock shortages
Helps trigger reorder thresholds
Enables proactive rather than reactive restocking
4. Infection Control Compliance Audit
Used by: Infection control officer or quality team Problem: Conducted monthly via Word documents or manually compiled emails.
Checklist Includes:
Hand hygiene compliance
Isolation room cleanliness
Proper signage
Why Storecall:
Evidence collection via images
Audit trail for compliance reviews
Scoring system to track performance trends
5. Catering Hygiene Checklist
Used by: Kitchen supervisors Problem: Hygiene checks are sporadic and inconsistently recorded.
Checklist Includes:
Fridge/freezer temperatures
Cleaning log review
Expired food check
Equipment sanitation
Why Storecall:
Attach daily temperature photos
Escalate issues immediately
Maintain food safety compliance logs
🔎 Log Templates
Log templates are used for tracking ongoing issues, observations, or events that need to be followed through a process.
1. Patient Incident Log
Used by: Nurses or floor staff Problem: Incidents are reported verbally or in WhatsApp, with no follow-up visibility.
Examples:
Fall or slip
Allergic reaction
Medication administration error
Why Storecall:
Immediately log the event
Notify unit manager or matron
Add supporting photos or files
Track resolution and comments
2. Medical Equipment Breakdown Log
Used by: Biomedical staff or maintenance Problem: Issues get reported over calls or emails; no centralized record.
Examples:
Oxygen tank malfunction
ECG machine not working
Bed elevation motor failure
Why Storecall:
Logs the issue by department
Notifies technician team
Tracks repair status and time taken
3. Facility Maintenance Log
Used by: General services or nursing managers Problem: Leaks, power failures, or blocked toilets are handled reactively.
Examples:
Aircon failure
Power plug damage
Cleaning request
Why Storecall:
Submit and assign tasks quickly
Set due dates
Add urgency and location tagging
4. Temperature Breach Log
Used by: Pharmacy or storeroom teams Problem: Breaches often noted on paper but lost over time.
Examples:
Vaccine fridge breach
Insulin storage not in range
Why Storecall:
Tracks history of incidents
Triggers investigation and CAPA
5. Staff Communication Log
Used by: Unit manager or nursing head Problem: Instructions given over phone or chat, no record.
Examples:
Shift reminders
Patient observation protocol change
Why Storecall:
Timestamped logs
Everyone in the team gets notified
📄 Approval Templates
Approval templates are used for any process that requires sign-off from one or more people.
1. Medical Leave Request
Used by: Nurses, doctors, staff Problem: Paper forms or email threads cause delays.
Steps:
Requestor fills form
Manager approves/rejects
HR notified
Why Storecall:
Clear workflow
Track history of all requests
Attach sick notes
2. Emergency Procurement Approval
Used by: Department heads or matrons Problem: Urgent requests go unrecorded and untracked.
Examples:
Running out of a key medicine
Replacement of broken device
Why Storecall:
Justify and track all emergency spends
Full trail for finance and audit
3. Overtime Approval
Used by: Staff and supervisors Problem: Handwritten logs or emails get missed or disputed.
Why Storecall:
Digital request with reason
Auto route to approving supervisor
4. New Equipment Request
Used by: Doctors or department heads Problem: Slow processes, poor documentation.
Why Storecall:
Define urgency
Attach spec sheets or quotes
Multi-step approval if needed
5. Shift Swap Request
Used by: Nurses or porters Problem: Relayed via WhatsApp or verbally
Why Storecall:
Formalize request
Manager sees full context
✅ Bonus: Actions & Notifications
Across all templates:
Actions can be created within submissions or logs to delegate follow-up tasks.
Actions are automatically assigned to the responsible person, with email notifications and daily reminders until resolved.
This ensures that no issue gets “lost in the system” and everything is tracked and time-stamped for accountability.
✨ Summary
Healthcare organisations are high-risk, high-compliance environments. Storecall allows them to:
Replace informal, scattered workflows
Build accountability
Improve speed and transparency of decisions
Easily generate reports for audits and compliance
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